Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy and the Conditions of Use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you:

We may collect and process the following data about you:

a. Information that you provide by filling in forms on our Site. This includes contact information provided at the time of requesting a quote or sending an email to request further services. We may also ask you for information when you report a problem with our website or our services.

b. If you contact us, we may keep a record of that correspondence.

c. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

d. Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertising agency.

This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookie Policy

What are cookies:

We collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Website:

The cookies we use on this website are broadly grouped into the following categories:

Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to request a quote or provide contact information on the website or which allows communication between your browser and the website. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.

Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyze how well our website was performing and improve it without these cookies.

User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to the site.

Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Instagram or Google+. Examples would be if you wanted to “like” or “follow” our company.

How can I reject or opt out of receiving cookies?

If you do not wish cookies to be stored on your machine, you can do the following:
1. Delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit http://www.allaboutcookies.org/;; and/or
2. Please note that we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them.

Please be aware that disabling cookies may impact the functionality of this website.

Where we store your personal data

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Uses made of the information

We use information held about you in the following ways:
a. To ensure that content from our Site is presented in the most effective manner for you and for your computer.

b. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

c. To carry out our obligations arising from any contracts entered into between you and us.

d. To allow you to participate in interactive features of our service, when you choose to do so. e. To notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to:
a. data processing companies, mailing houses and other third parties working on our behalf for advertising/promotional efforts only.

We may disclose your personal information to third parties:
a. In the event that we sell or buy any business, assets or shares, in which case we may disclose your personal data to the prospective seller or buyer of such business, assets or shares.

b. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions;; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

c. Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organization asking for it.

Changes to our Privacy Policy

This Privacy Policy may be updated from time to time so you may want to check it each time you visit our Site.

Contact

Please contact us at: hello@freshfloorsandmore.com if you have any questions, comments or requests regarding this Privacy Policy.

© All rights reserved. July 2018.